Playbook
Keep App Running
The work this situation takes, including the parts that are easy to miss. Start with any one.
Deploy runbook with rollback
An ordered, role-assigned deploy runbook with preflight checks, deploy steps, verification, and a rollback path that every failure step routes to.
Incident response playbook
A severity-tiered response playbook (roles, response targets, escalation, comms) so responders follow a plan instead of debating process mid-outage.
Logs, metrics, and traces instrumentation plan
A concrete plan covering all three observability pillars per service, plus an SLI for every golden signal, so you can actually see what your app is doing.
Alert rule register (with runbook links)
A deduplicated alert rule set where every paging alert links a runbook, cutting alert fatigue and giving on-call an immediate response path.
Release readiness gate checklist
Categorized, criterion-bearing release gates with a consistent blocking verdict, marrying governance with automation instead of a change-board bottleneck.
Blameless post-incident review register
A root-cause register where each incident carries a why-chain, a stated root cause, and owned, dated corrective actions, so the same incident does not recur.
Score a set of OKRs (0.0-1.0) and run the six classic-trap litmus checks
You get your OKR set scored on the 0.0-1.0 scale (each objective = the average of its key-result completion rates), each objective color-banded on the Google red/yellow/green scale, and a structural pass/fail against the six classic OKR-writing traps.
Also part of this playbook, opening soon:
- Forecast capacity and headroom
- Map your service dependencies and SPOFs
- Plan a chaos experiment
- Decide your SLOs and error budget